Business Pay Monthly gives you access to a lease finance product from Propel, which allows you to spread the cost of your device over 1–4 years. This is powered through Propel’s innovative technology, providing you with a quick and simple application journey.

Propel have collaborated with Sync and Apple to bring you a compelling finance proposition & access to key lifecycle management solutions for your Apple devices.

UK businesses that have a legal status as a Limited, PLCs, or LLP company. To qualify, your business must:

• • Be registered in the UK
• • Have a UK bank account or building society account with Direct Debit facility
• • Have a registered Director or an LLP member (registered at Companies House), who can sign the agreement and provide valid ID (passport, driving licence, or EU ID card)

From as little as £300 with no upper limit. The amount you can borrow depends on the equipment you want to finance and your business situation. If the equipment qualifies for Business Pay Monthly, it will show as a payment option at Sync’s checkout.

Most decisions are made within minutes. If Propel needs more information, they will get in touch and let you know the next steps.

Not during the term of the finance agreement. During this time, the equipment is owned by Propel and leased to you by Propel. Propel is the finance ‘lender’. At the end of the lease term, you can:

1. a) Buy the equipment at a fair market value price (determined by Propel); or
2. b) Return the equipment in line with the return conditions, detailed in your finance agreement; or
3. c) Continue to lease the equipment from Propel at the same monthly cost

You do not have an automatic right to settle your finance agreement early, but Propel are happy to chat if your plans change and you want to explore this option. If Propel agrees, you will need to pay the remaining balance on your finance agreement.

For early settlement requests, please contact the Propel Support Team on 0161 518 2567, email apple.partnershipsupport@propelpay.co.uk or submit a request via the Propel Customer Portal. Once Propel has received your request, they will follow up with next steps.

For any queries about your finance agreement, please contact the Propel Support Team on 0161 518 2567, email apple.partnershipsupport@propelpay.co.uk or use the Propel Customer Portal.

Yes, it is your responsibility to keep the equipment insured and in good condition. You may need to replace lost or stolen equipment. You may have chosen to take this cover through AppleCare+.

If you return equipment during or at the end of the lease, it should be in decent working order. If it is damaged or not working, there might be a charge – Propel will always let you know in writing if that happens. For full details, check your finance agreement.

Sometimes Propel is unable to approve an application. This might happen if the application does not meet Propel’s lending and eligibility requirements, for example, if Propel determines the payments would not fit comfortably within your budget, or if your credit profile does not align with Propel’s criteria.

Sadly, Propel is not able to supply you with a reason for a decline, but do not worry – you can still complete your purchase using another payment method on Sync’s website.

For more information or assistance with Business Pay Monthly, please contact the Propel Support Team on 0161 518 2567, email apple.partnershipsupport@propelpay.co.uk. If you are an existing customer, you can also contact the Propel team via the Propel Customer Portal.

No, unfortunately the only available payment options are those offered to you during the application process.

Only a registered Director or LLP member can sign the finance agreement. You can pause the application while you contact them and arrange for them to sign. Once they have signed, you will get an email with a link to resume the application when you are ready.

The Applicant is the person placing the order online and applying for finance via Propel. A registered Director or LLP member will still need to sign the finance agreement. The Applicant and signatory can be different people.

No, your company bank details are needed as part of the application process. If you do not have the company bank details, you can pause the application process and resume later via the email link.

You can pause your application by pressing the ‘Pause’ button. You will get an email confirming that your application has been paused and providing a link to resume the application later. The email will also let you know how long the application will remain active. If you do not resume the application in time, the information already provided will be deleted and you will need to reapply on Sync’s website.

You will receive an email confirming the finance agreement has been signed with details of next steps.

Please contact Sync first to confirm they will accept the return in line with their returns policy. If Sync accepts the return and you have no additional equipment under the finance agreement, they will tell Propel and your finance agreement will be cancelled.

If you have remaining equipment, this will trigger a new finance agreement. Make sure the new agreement is signed so Propel can adjust your payments correctly. The new finance agreement will need to be signed by the same Director or LLP member who signed the original agreement.

Check your email junk or spam folder first. If it is not there, please contact the Propel Support Team on 0161 518 2567or email apple.partnershipsupport@propelpay.co.uk. If your email address was entered incorrectly, the application will need to be restarted.

Please get in touch with the Propel Support Team on 0161 518 2567 as soon as possible. Propel can discuss options to help you. For further information, click here.

Propel cannot help you with any queries relating to AppleCare+ coverage or service. If you have any questions relating to AppleCare+ coverage, claims or technical support, please visit Official Apple Support and contact Apple directly using the details listed on their website.

If you have questions relating specifically to AppleCare+ payments made through Business Pay Monthly, please contact the Propel Support Team on 0161 518 2567 email apple.partnershipsupport@propelpay.co.uk, or submit a request via the Customer Portal.

Please contact Sync. They will handle any equipment issues. If you need to speak to someone about your finance agreement, please get in touch with Propel.

Contact the Propel Support Team on 0161 518 2567, email apple.partnershipsupport@propelpay.co.uk or submit a request via the Propel Customer Portal. Once Propel has received your request, they will follow up with next steps.

In the Propel Customer Portal, you can view your finance agreement(s), check on the status of your applications, request changes to your customer account, and chat with our Customer Service Team. It is your go-to place for managing your account.

Available Finance is an estimate of how much finance your business may be eligible to access through Business Pay Monthly to acquire Apple devices.

Propel will regularly review your business’s profile to assess whether additional finance can be made available. If your Available Finance amount changes, you will be notified through the Propel Customer Portal. Each time you apply for finance, Propel will review your application individually to confirm eligibility.

If you have further questions with regards to Available Finance, please contact Propel’s Customer Support Team on 0161 518 2567, or email apple.partnershipsupport@propelpay.co.uk.

This finance option is a residual value (RV) lease. You make regular payments to use the equipment for a set time, and those payments are based on what the equipment is expected to be worth at the end of the lease. This usually means lower payments compared to buying the equipment outright. You will not automatically own the equipment at the end of the finance term.

How this works:

• • If you are interested in financing your Apple equipment instead of buying it upfront, Sync will refer you to Propel (Sync acts as the ‘credit broker’)
• • Propel buys the equipment from Sync and leases it to you (Propel acts as the ‘lender’)
• • You lease the equipment from Propel for the agreed term, as set out in your Lease Schedule
• • You make monthly payments to use the equipment, but you do not pay the full purchase price of the Apple equipment
• • The Apple equipment still has value at the end of the lease - this is called the ‘residual value’
• • Your monthly payments are based on the difference between the purchase price and the residual value, which lowers the cost of using the Apple equipment during the lease

Example: If the Apple equipment costs £1,000 and is expected to be worth £200 at the end, you only pay for the £800 difference (plus interest) over the lease term.