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AppleCare+
By proceeding you are agreeing to be bound by the Terms and Conditions of Sale and the AppleCare+ Terms & Conditions. These are standard terms on which we intend to rely. For your own benefit and protection it is important that you read the Terms and Conditions of Sale, the AppleCare+ Terms and Conditions, the Key Facts Document and the Initial Disclosure Document carefully before you do so. If you do not understand anything, or have any questions, please call the Apple Contact Centre www.apple.com/uk/support/.
I am resident in the United Kingdom, but I do not reside on the Isle of Man or the Channel Islands.
Overdrive Support Tier PRIORITY PERFORMANCE FOR GREATER ASSURANCE Overdrive is built for environments where downtime can significantly impact productivity, customer experience, or operational continuity. It enhances every dimension of support responsiveness and recovery speed.
Key Capabilities: - 24/7 support availability - Priority case handling - Fast-track escalation to Level 2 engineers - Next-business-day hardware replacement - Scheduled support calls - Quarterly operational reporting
Overdrive introduces guaranteed urgency and visibility. Cases are prioritized, escalation pathways are shortened, and hardware replacement timelines are accelerated.
Quarterly reporting provides structured insights into support trends and recurring issues, enabling more informed planning and continuous improvement.
For organizations that require stronger performance assurance without full customization, Overdrive offers an optimal balance of responsiveness, predictability, and value.
