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AppleCare+
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Delivering true carrier-class services over Wi-Fi at large scale is a new initiative across the industry. Beyond the initial deployment, there’s an inherent requirement for climbing a service and technology learning curve in the monitoring, operation, maintenance, tuning, and design evolution of a carrier Wi-Fi network. Ruckus Wireless is working with leading service providers worldwide to help them with this learning curve.
The BullDog Carrier Support Program is designed to deliver a services relationship for our customers that includes both world-class baseline product support as well as more advanced engagements. This support leverages our unique expertise in developing and evolving successful carrier Wi-Fi networks
BullDog Carrier Support lays a solid foundation of the fundamentals of wireless network product support, helping carriers meet network demands with technical and operational support designed to keep networks running reliably, while at the same time protecting their high-performance networking investments.
The BullDog program offers service responsiveness and resource focus as well as an array of specialized options designed specifically to support carrier Wi-Fi network assessment and evolution. The program’s benefits include:
- Helping to scale the carrier’s network operations team - Enabling increased operational effectiveness and lowered operational expenses by using BullDog Carrier Support to reduce the time needed for problem identification, troubleshooting, and repair. - Simplifying operational processes through self-diagnosis and automated incident reporting to enable significantly reduced mean time to resolution (MTTR), allowing carrier staff to concentrate on higher priority tasks that drive the business. - Improving operational stability with early identification of incidents that are reported in real-time, allowing for rapid diagnosis and repair, and increased availability of the network. - Leveraging expert guidance to evaluate the operational success of the network and taking the next steps in the network’s development, tap
